Email reaches the desk fastest: [email protected], read every working day. Corrections get priority over everything else, and a message with a source in it gets answered sooner than one without.
We review the casino, we do not run it
This saves most of the wasted messages. We are an independent review team writing about Firejackpots Casino from the outside. We cannot see your balance, your bonus, your verification queue or your login, and we have no way to release a withdrawal or reopen an account. Anything involving your money has to go to the operator’s own support desk.
What to send us
| Message type | What helps | Typical reply |
|---|---|---|
| Correction | The page, the sentence, and a source | Within 2 working days |
| Changed operator term | A screenshot or a link to the clause | Re-checked, then updated |
| Editorial query | The question, plainly put | When we have an answer |
| Account problem | Redirected to the operator | No action possible here |
Corrections policy
If a figure here is wrong, we want to know, and the fix goes onto the live page with the check date updated. A reader with a verifiable source outranks an editorial opinion. That applies to facts that favour the operator as much as to ones that do not.
Account problems go to the operator
Deposits, withdrawals, verification documents, bonus disputes and account closure are all handled by Firejackpots itself. Our licence analysis explains what escalation routes exist beyond the operator, and they are thinner than most British players expect.
If gambling has stopped being fun
We are not a support service and cannot help in a crisis. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential, around the clock. Our guide to the UK support options sets out the tools available, including bank blocks and self-exclusion.
Press and business
Use the same address with “press” in the subject line. We do not publish sponsored posts, guest articles or paid links, and we do not accept payment to change a score. Operators are welcome to correct a factual error about their own terms, and that correction gets the same treatment as any other.